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Shipping & Returns

Shipping carriers

We use DHL and Royal Mail as our standard carriers for all UK and International orders.


UK Delivery Options

Royal Mail Standard - 2 to 4 Working Days - FREE

Royal Mail 1st Class - 1 to 2 Working Days - £3.40

Next Working Day DHL Express - £9 (if ordered before 1 pm Monday to Friday)

 

European Delivery Options*

European Royal Mail Standard - Estimated delivery within 7 working days - £7.50 (Free for orders over £100)

European DHL Express - 3 to 4 working days - £20 

 

North America Delivery Options*

North America Royal Mail Standard Delivery - Up to 2 weeks - £12 (Free for orders over £100)

North America - DHL Express - 3 to 6 working days - £20

 

Australia Delivery Options*

Australia - Royal Mail Standard Delivery - Up to 2 weeks - £14.05 (Free for orders over £100)

Australia - DHL Express - 3 to 6 working days - £26

 

Rest Of World Delivery Options *

Rest of World Royal Mail Standard Delivery - Up to 2 weeks - £14.05 (Free for orders over £100)

Rest of World - DHL Express - 3 to 6 working days - £28

* If you are ordering from outside the UK or European Union local taxes and import duties may be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these.


Dispatch Times

If your order has been accepted, we will dispatch your order as quickly as possible Monday to Friday, the same day where possible. Orders placed after 1pm on Fridays will be dispatched the following Monday. For any orders placed over the weekend, these will be processed the following Monday.

 

Tracking

Once your order has been fulfilled we will send you a confirmation email to the address you entered in your order. This will include your unique tracking number to track your parcel from the courier, if applicable. You can track the progress of your delivery from despatch to delivery.

 

Return policy

We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase for up to 30 days from purchase date.

+ For items purchased on www.tillyandjasper.co.uk, we offer a full refund (with the exception of gift wrapping and shipping expenses associated with the order) if they are returned in their original condition within 30 days of purchase.

+ If your product has a manufacturing defect, please contact us at support@tillyandjasper.com . We are here to help you Monday through Friday from 9am GMT to 5pm GMT.

 

Refunds

To receive your refund for an item that you purchased from www.tillyandjasper.co.uk within the last 30 days, first contact us at support@tillyandjasper.com for a refund ID, you will then be directed to ship the item(s) to:

Returns Dept
Tilly & Jasper Ltd
9 Gordon Rd
Uckfield
E Sussex
TN22 4LG

 

The shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit. Along with your returned item, please include the following information: name, address, phone number, the word “refund” and your original order number. As soon as we receive the item and confirm that it is in its original condition, we will refund the credit card used to purchase the item. Please note, it takes an average of two business days to refund a credit card.

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