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Shipping & Returns

COVID-19 Service Update

Please note that as encouraged by the UK government we are trying to provide as close to normal a service as we can, whilst also following strict guidelines to ensure the safety of our team and of our customers.

We are working closely with Royal Mail to maintain a high level of service, however certain restrictions may result in minor delays during busy periods. 

We have also extended our standard 30 day returns period indefinitely for the time being. Please do not make unnecessary trips to return any items until government guidelines suggest it is appropriate to do so.  

We continue to monitor the situation as things develop and will update you with any changes that could have a significant impact to our service levels or ability to deliver.

 

Shipping carriers

We use Royal Mail and DPD as our standard carriers for all UK and International orders.


UK Delivery Options

Royal Mail Standard - 2 to 4 Working Days -  FREE for orders over £10 (or £1.50 if less)

Royal Mail 1st Class - 1 to 2 Working Days - £2.50 or FREE for orders over £30

DPD Next Working Day Special Delivery - £6 or FREE for orders over £60 

(Orders placed by 1 pm will be dispatched the same day, orders placed after 1 pm will be dispatched the following day)

 

European Delivery Options*

European Royal Mail Standard - Estimated delivery within 7 working days - £7.50 (Free for orders over £100)

European DHL Express - 3 to 4 working days - £20 

 

North America Delivery Options*

North America Royal Mail Standard Delivery - Up to 2 weeks - £12 (Free for orders over £100)

North America - DHL Express - 3 to 6 working days - £20

  

Rest Of World Delivery Options *

Rest of World Royal Mail Standard Delivery - Up to 2 weeks - £14.05 (Free for orders over £100)

Rest of World - DHL Express - 3 to 6 working days - £28

* If you are ordering from outside the UK or European Union local taxes and import duties may be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these.


Dispatch Times

If your order has been accepted, we will dispatch your order as quickly as possible Monday to Friday, the same day where possible. Orders placed after 1pm on Fridays will be dispatched the following Monday. For any orders placed over the weekend, these will be processed the following Monday.

 

Tracking

Once your order has been fulfilled we will send you a confirmation email to the address you entered in your order. This will include your unique tracking number to track your parcel from the courier, if applicable. You can then track the progress of your delivery from dispatch to delivery.

 

Return policy

We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase for up to 30 days from purchase date.

+ For items purchased on www.tillyandjasper.co.uk, we offer a full refund (with the exception of gift wrapping and shipping expenses associated with the order) if they are returned in their original condition within 30 days of purchase.

+ If your product has a manufacturing defect, please contact us at support@tillyandjasper.com . We are here to help you Monday through Friday from 9am GMT to 5pm GMT.

 

Refunds

To receive your refund for unused items purchased from www.tillyandjasper.co.uk within the last 30 days, simply send the item(s) back to us using the return label that accompanied your order. This will allow us to easily locate the original order and speed up the returns process. Alternatively, if the label is no longer available please send your item(s) back to the address below, ensuring you reference your order or invoice number clearly on the envelope, or enclosed with the returned goods.

Returns Dept
Tilly & Jasper Ltd
9 Gordon Rd
Uckfield
E Sussex
TN22 4LG

 

As we provide free delivery on all orders, the shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit. Along with your returned item, please include your name, address and original order number. As soon as we receive the item and confirm that it is in its original condition, we will refund via the payment method used to purchase the item. Please note, it takes an average of two to three business days to refund a credit card.

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